The Observer: The Perfect Read

I was a relatively new member of the team or group.

Question: How long did it take to size up whether someone was staying . . .

. "It was about watching them, and watching the organization respond to them. I'll give you an example. We're sitting with a large group of folks, about 40 to 50 [in number] and people are standing up to raise certain issues. And I watched this one executive. People were watching and riveted to him, really listening and engaged.
. And then this other executive spoke, and I watched him address the group, and I watched everyone's eyes. And their eyes went back down to their tables. They couldn't even meet eyes with him. It was a clear signal that said, "You've lost us."
. So sometimes you don't know what the messages are that you're going to get, but you have to look for them. They come from your peripheral vision. And that was one of those cases where I just knew it the second it happened."